Frequently Asked Questions

1. What products does ITANOX offer?

ITANOX provides a wide range of professional commercial kitchen equipment, including refrigerated cabinets, refrigerated counters, blast chillers, hot kitchen equipment, ovens, bakery machines, food preparation equipment, and dishwashing solutions designed for restaurants, hotels, bakeries, supermarkets, and food service businesses.

2. Do you ship internationally?

Yes. We supply commercial kitchen equipment to distributors, dealers, and businesses worldwide. Shipping options and delivery times may vary depending on the destination country.

3. Can I request a quotation?

Absolutely. Simply submit your inquiry through our Contact page or email our sales team with the products and quantities you require. We will prepare a quotation as soon as possible.

4. Are you a manufacturer or a distributor?

ITANOX supplies high-quality commercial kitchen equipment from trusted brands and manufacturers, offering professional solutions for the food service industry.

5. Do you sell to individuals?

Our primary focus is serving distributors, dealers, contractors, restaurants, hotels, and other commercial businesses. If you are an individual customer, please contact us and we will advise you on the available purchasing options.

6. Can I order multiple products in one quotation?

Yes. You can request quotations for one product or multiple products at the same time. Our sales team will prepare a customized offer based on your requirements.

7. Do your products include a warranty?

Yes. Warranty coverage varies depending on the product and manufacturer. Please contact our sales team for detailed warranty information on specific items.

8. Are technical datasheets available?

Yes. Technical specifications and product datasheets are available for many products. Additional documentation will continue to be added to our Downloads section.

9. Can you help me choose the right equipment?

Certainly. Our team can recommend suitable equipment based on your project, available space, kitchen layout, production capacity, and operational requirements.

10. Do you provide installation or after-sales support?

Installation and after-sales services may vary depending on your location and the products ordered. Please contact us to discuss the available support options.

11. How long does delivery take?

Delivery time depends on product availability, order quantity, and shipping destination. Our sales team will provide an estimated lead time when preparing your quotation.

12. Can product specifications change?

Yes. We continuously improve our products, and specifications, dimensions, or features may change without prior notice. Please refer to the latest product datasheet or contact us for the most up-to-date information.

13. How can I contact ITANOX?

You can reach us through the Contact page or by email.

Contact Us: commercial@itanox.com